by Martin Kerr | | Culture & Behaviour, Data & Information, Decision-Making & Risk, Frontline & Operations
The organisation creates a culture where either the system or seniority becomes unquestionable. When people are unable or unwilling to challenge data, professional judgement, or established assumptions, they can suppress conflicting evidence rather than investigate...
by Martin Kerr | | Asset Management, Data & Information, Leadership & Governance
Information continues to exist without clear ownership, maintenance or assurance long after its reliability has deteriorated. Because the information remains visible in corporate systems, decision-makers may assume it is current and authoritative, creating the...
by Martin Kerr | | Asset Management, Culture & Behaviour, Data & Information, Leadership & Governance
The organisation creates sophisticated data governance structures without changing the behaviours that determine data quality. Poor information practices then become institutionalised inside apparently compliant processes, giving decision-makers confidence in...
by Martin Kerr | | Asset Management, Culture & Behaviour, Data & Information, Organisational Change Management, Transformation & Capability
The organisation invests heavily in technology but continues to operate through old behaviours, processes, and decision structures. The EAM system then becomes an expensive recording tool rather than an Asset Management capability, while expected improvements in...
by Martin Kerr | | Asset Management, Culture & Behaviour, Data & Information, Decision-Making & Risk, Frontline & Operations
The organisation removes the workaround without understanding the operational need that created it. In doing so, it can unknowingly remove an informal control, information source or decision mechanism that employees have developed to compensate for a weakness in the...
by Martin Kerr | | Asset Management, Culture & Behaviour, Data & Information, Leadership & Governance
The organisation begins making decisions outside its governed information environment. When people stop trusting formal asset information, they replace it with local spreadsheets, personal experience and informal sources, creating multiple versions of the truth and...
